Legal & Regulatory Information
Terms and conditions, consumer guarantees under Australian Consumer Law (ACL), ABN and business registration details, delivery and refund policies for Luckysmilehub.
Terms & Conditions
These Terms govern the sale of flowers and related items by Luckysmilehub (ABN 94 123 456 789). By placing an order you accept these Terms. We reserve the right to refuse or cancel orders in accordance with consumer protection and fraud-prevention procedures.
Orders & acceptance
- Orders placed online are an offer to purchase. We confirm acceptance when we dispatch the goods or send a confirmation email.
- Prices include GST where applicable; delivery charges are added at checkout and are charged per order.
Pricing & payment
We accept major credit cards and payment methods shown at checkout. All payments are processed securely. We endeavour to keep prices accurate, but reserve the right to correct errors.
Australian Consumer Law (ACL) — Your Rights
Under the ACL you have guarantees relating to services and goods. These include that products are of acceptable quality, fit for purpose and match descriptions. This section summarises how we meet those obligations.
Key consumer protections
- Non-excludable guarantees under ACL cannot be avoided by contract.
- We provide remedies consistent with ACL for replacements, refunds and repairs.
- For further information, visit the Australian Competition & Consumer Commission (ACCC).
Delivery & Shipping
We deliver same-day to selected metro areas in Australia when orders are placed before the cutoff. Delivery windows are estimates and subject to local conditions.
| Region | Area | Estimated delivery | Same-day cutoff |
|---|---|---|---|
| Sydney | Metro | Same day (2-8pm) | 1:00pm local |
| Melbourne | Metro | Same day (2-8pm) | 1:00pm local |
| Regional | Selected towns | 1–3 business days | N/A |
| Interstate | All states | 2–5 business days | N/A |
Delivery charges, access constraints and recipient availability may affect timing. We will attempt redelivery where possible; unaccepted parcels may be returned and additional fees may apply.
Refunds & Returns
Due to the perishable nature of flowers, returns are handled on a case-by-case basis. If you receive items that are significantly different from the description, contact us immediately with photos.
- Claims for damaged or incorrect items should be submitted within 24 hours of delivery.
- We may request photographic evidence or to inspect returned items where feasible.
- Refunds are processed to the original payment method within 14 business days after approval.
Business Details
Trading name: Luckysmilehub
Business address: Suite 5, 210 Flinders Street, Melbourne VIC 3000, Australia
ABN: 94 123 456 789
Operating regions: Sydney, Melbourne, Brisbane, Adelaide, Perth and selected regional centres.
Dispute resolution
We aim to resolve disputes quickly. If you are not satisfied with our response, you may contact the ACCC or your local state consumer protection agency for further guidance.
Frequently Asked Legal Questions
References & Policies
- Privacy Policy — how we handle personal data.
- Contact us — support hours and escalation.
- For consumer law enquiries visit ACCC.